1Return and Refund Policy

We want you to be happy with every order. If something is not right, please tell us and we will put it right. Because we deliver locally ourselves, most problems can be sorted the same day.

Because we sell fresh food, we cannot take back perishable items once they have been delivered. This includes fresh vegetables and fruit, dairy, frozen food and anything else that needs to be kept cool.

We will accept a return or arrange a replacement if you receive:

• damaged products
• the wrong items
• items missing from your order
• spoiled or out of date products

If any of this happens, please contact us on the same day of delivery with:

• your order number
• photos of the items
• a short description of the problem
  

Returns

We accept returns for eligible non-perishable products within 14 days of delivery.

To qualify for a return, the item must:

• Be unused and unopened.
• Be in its original packaging.
• Be in the same condition as received.
• Include proof of purchase or your order confirmation.

To request a return, please contact our customer support before sending any item back. Returns sent without prior approval may not be accepted.

Non-Returnable Products

For hygiene and food safety reasons, we cannot accept returns for:

·       fresh and frozen food

·       opened or used products

·       products damaged after delivery

·       Clearance or sale items

·       anything reported after the claim period

Refunds and Replacements

Once we receive and inspect your returned item, we can offer:

• a replacement on your next delivery
• store credit
• a partial or full refund

If your refund is approved:

·      Refunds go back to the card you paid with. If you paid cash on delivery, we will refund by bank transfer or credit your account.

• Refunds are processed once approved. Please allow up to 10 days for the refund to appear in your account. Processing times may vary depending on your bank or card provider.
• Delivery charges are generally non-refundable unless the return is due to our error.

Order Cancellations

Orders may be cancelled before they have been packed or dispatched.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

For any return, refund, or delivery-related concerns, please contact our customer support team for assistance.