Terms of service

PICK & PLUCK – TERMS OF SERVICE

Last updated: 16 September 2026

OVERVIEW
This website, pickpluck.co.uk, is operated by SREE INTERNATIONAL LTD, trading as Pick & Pluck ("we", "us", "our"). SREE INTERNATIONAL LTD is registered in England and Wales under company number 17251587, with its registered office at 66 Paul Street, London, EC2A 4NA, United Kingdom.

These Terms apply when you use our website or place an order with us. They should be read together with our Privacy Policy, Cookie Policy, Delivery Information page and Refund Policy. By placing an order, you accept these Terms. Please read them before ordering. If you do not agree, please do not use our website.

These Terms are for consumers buying for personal use. Nothing in them affects your legal rights as a consumer.

SECTION 1 – USING OUR WEBSITE
By using our website, you confirm that:
- The information you give us is accurate and kept up to date.
- You will not use the website for any unlawful or fraudulent purpose.
- You will not introduce viruses, malicious code or anything that may harm the website or other users.
We may suspend or close your access if you break these Terms.

SECTION 2 – YOUR ACCOUNT
You are responsible for keeping your account login details secure. Please tell us promptly if you believe someone else has used your account. We may suspend an account where we reasonably suspect misuse or fraud.

SECTION 3 – ORDERS AND CONTRACT
When you place an order, you will receive an email acknowledging it. This acknowledgement does not mean your order has been accepted. A contract between you and us is formed only when we confirm your order has been dispatched or is out for delivery.

We may decline or cancel an order, for example where:
- The item is out of stock.
- Your address is outside our delivery area.
- There is an obvious pricing or product error.
- We reasonably suspect fraud, or the order appears to be for resale or commercial use.
If we cancel an order after taking payment, we will refund you in full.

SECTION 4 – PRODUCTS
We take care to describe and display our products accurately. However:
- Images are for illustration; packaging may change as manufacturers update their designs.
- Fresh fruit and vegetables are natural products and may vary in size, colour and appearance.
- Items sold by weight may differ slightly from the weight shown. 
- Stock is limited and products may become unavailable.
We may limit the quantity of any item per order.

SECTION 5 – ALLERGENS, INGREDIENTS AND LABELLING
Product information on our website is taken from manufacturers and suppliers and may change without notice. Always read the label on the product you receive before eating it, particularly if you have an allergy or dietary requirement. If you need help with product information, contact us before ordering.

SECTION 6 – POOJA AND NON-FOOD ITEMS
Pooja and other non-food items are sold for their stated purpose only. Please follow any safety instructions supplied, for example for lamps, camphor, incense or other items used with flame. 

SECTION 7 – SUBSTITUTIONS
We do not substitute products. If an item is unavailable, we will remove it from your order and refund you for it.

SECTION 8 – PRICES AND PAYMENT
All prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown at checkout before you pay.

Prices may change, but the price you pay is the price shown when you placed your order, unless there is an obvious error. If we find an error in the price of an item you have ordered, we will contact you and give you the option to continue at the correct price or cancel.

You may pay by card at checkout or choose cash on delivery and pay our driver when your order arrives. Payments are processed securely by our payment providers; we do not store your full card details.

SECTION 9 – DELIVERY
We deliver using our own team and vehicles. We currently deliver only to Hayes (UB3, UB4), Northolt (UB5), West Drayton (UB7) and Uxbridge (UB8). Please check your postcode at checkout.

Delivery is free on orders of £30 or more. A £4.99 delivery charge applies to orders below £30.

We deliver Monday to Saturday. Orders placed before 9:00 AM on a working day are usually delivered the same day. Orders placed after 9:00 AM, on Sundays or on UK bank holidays are scheduled for the next working day. At festival periods and busy weekends, preparation may take longer, and we will confirm your delivery day by message. On the day of delivery, we will send you a two-hour delivery window by WhatsApp or text. We will try to meet any time preference noted at checkout but cannot guarantee it.

Please make sure someone is available to receive your order during the delivery window, as many of our products are chilled or perishable.

Responsibility for the goods passes to you once they are delivered to your address or left in a place you have agreed.

Full details are set out in our Delivery Information page: https://pickpluck.co.uk/pages/delivery-info 

SECTION 10 – CANCELLING YOUR ORDER
You may cancel an order before it has been packed or dispatched by contacting us at support@pickpluck.co.uk or +44 7549 709697 (phone or WhatsApp).

SECTION 11 – DAMAGED, MISSING, INCORRECT OR SPOILED ITEMS
As we deliver locally ourselves, most problems can be resolved quickly. If an item arrives damaged, spoiled, out of date, incorrect or missing, please contact us on the day of delivery with your order number, photos and a short description of the problem. For perishable items, you do not need to return the goods. Full details are set out in our Refund Policy: https://pickpluck.co.uk/policies/refund-policy.

SECTION 12 – YOUR CONSUMER RIGHTS
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. Nothing in these Terms affects these legal rights. For further information, visit Citizens Advice or contact Consumer Advice on 0808 223 1133.

SECTION 13 – PROMOTIONS AND DISCOUNT CODES
Discount codes and promotions are subject to their stated conditions and expiry dates. Unless stated otherwise, only one code may be used per order and codes cannot be exchanged for cash. We may withdraw a promotion at any time, but this will not affect orders already placed.

SECTION 14 – REVIEWS AND CONTENT YOU SUBMIT
If you submit a review, photo or comment, you allow us to use, publish and display it on our website and marketing channels without payment. Content must be honest and must not be unlawful, offensive, misleading or infringe anyone else's rights. We may remove content that breaks these rules.

SECTION 15 – INTELLECTUAL PROPERTY
The Pick & Pluck name, logo, website design, text and images are owned by us or used with permission. You may not copy or reuse them without our written consent.

SECTION 16 – THIRD-PARTY SERVICES AND LINKS
Our website uses third-party services, such as payment providers, and may link to other websites. We do not control these services or sites, and their own terms and privacy policies apply to your use of them.

SECTION 17 – WEBSITE AVAILABILITY
We aim to keep the website available and accurate but cannot guarantee it will always be uninterrupted or error-free. We may suspend or change the website for maintenance or other reasonable reasons.

SECTION 18 – OUR LIABILITY
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We are not responsible for loss or damage that is not foreseeable. We supply products for domestic and private use only, and we are not liable for business losses, such as loss of profit or business interruption.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the products, or for defective products under the Consumer Protection Act 1987.

SECTION 19 – YOUR PERSONAL INFORMATION
We will use your personal information only as set out in our Privacy Policy: https://pickpluck.co.uk/policies/privacy-policy. 

SECTION 20 – COMPLAINTS
If you have a complaint, please contact us at support@pickpluck.co.uk. We aim to acknowledge complaints within 05 working days and resolve them as quickly as possible.

SECTION 21 – EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays or failure to deliver caused by events outside our reasonable control, such as severe weather, road closures, supplier failure or technical outages. If this happens, we will contact you and, if we cannot deliver, refund you for the affected items.

SECTION 22 – CHANGES TO THESE TERMS
We may update these Terms from time to time. The version that applies to your order is the one published when you placed it. The date at the top of this page shows when they were last updated.

SECTION 23 – GOVERNING LAW
These Terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

SECTION 24 – CONTACT US
Pick & Pluck
SREE INTERNATIONAL LTD (company number 17251587)
66 Paul Street, London, EC2A 4NA, United Kingdom
Email: support@pickpluck.co.uk
Phone and WhatsApp: +44 7549 709697
Website: https://pickpluck.co.uk